REIQ coronavirus fast facts
Understandably, the COVID-19 crisis is creating extreme uncertainty for REIQ members and the wider real estate profession, affecting how business should be done and unsettling individual staff. The REIQ remains focused on the health and safety of its members, staff and local communities across Queensland and is monitoring and responding to the situation as it evolves daily.
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FAST FACTS: RESTRICTIONS ON GATHERINGS
A: Effective from 1 May 2021, Queensland’s Chief Health Officer has maintained the rules surrounding open house inspections pursuant to Restrictions on Businesses, Activities and Undertakings Direction (No. 19), which can be viewed here. Indoor gatherings may have no more than one person per 2 square metres or 100 per cent capacity with ticketed and allocated seating and there are no density restrictions for outdoor activities. All social distancing and hygiene requirements remain in effect. Agents must keep up-to-date with the current Queensland Government’s Restrictions on Businesses, Activities and Undertakings Direction as these requirements are subject to change at any time.
Social distancing and good hygiene practices are still mandatory, and contact information must be kept about all guests and staff for contact tracing purposes for 56 days. This information includes name, address and mobile phone number. The REIQ has developed an Information Collection Notice and Information Collection Form to assist in this process.
Day-to-day real estate operations may be unaffected and member agencies are taking proactive steps to ensure activities conducted both in and out of their offices are safe for people to attend. QLD Health advises that you remind attendees (including staff) not to attend if they are feeling unwell or were overseas in the past 14 days, among other measures.
FAST FACTS: PROMOTING HYGIENE
Personal hygiene is an important protection against COVID-19 and all respiratory illnesses – this includes washing hands regularly. REIQ members may wish to consider including the promotion of hygiene protocols as part of their sales and marketing collateral for all upcoming meetings and private inspections. It is critical to communicate openly with both clients and customers about the status of your operations, what protective measures you’ve implemented and how they (as customers) will be protected when they visit your agency or a private inspection hosted by you. Promotions may also help incentivise clients and customers who may be reluctant to reconsider attending. In addition, you may wish to consider placing posters in your office for your staff as hygiene reminders in the workplace.
It is best practice to offer all attendees of an open home, routine inspections or visitors to your office hand sanitiser
For further support and advice relating to your individual circumstances, REIQ members can contact our Property Management Support Service or our Agency Advice Service via phone on 1300 697 347. Not a member? Join online here.
The REIQ recommends members to only consider the advice provided by government agencies and official health experts when considering and implementing any COVID-related workplace health and safety policies. In this toolkit, we will share best practice hygiene tips and answer frequently asked questions about COVID-19. The information in this guide is of a general nature only and is not a substitute for advice provided by a government agency or from a qualified medical professional and/or legal practitioner. Any references to third party products and services do not represent an endorsement of any kind from the REIQ and we recommend that you conduct your own inquiries to confirm their suitability to you and your compliance requirements. The information contained in this guide is based on advice from health authorities relevant at the time of writing and we recommend that agencies continue to monitor advice from Government on a regular basis given the fast evolving nature of this issue.