Coronavirus: FAQs for Property Managers

Coronavirus, COVID-19, Industry News, Property Management,  Property Managers

The REIQ has been closely monitoring the impact of COVID-19. As your peak body, we have developed an article that answers the questions we’ve been fielding through our Agency Advice lines.

FAQs:

Q: What restrictions are there on open rental inspections? 

A: UPDATE: From 4pm Saturday 31 July 2021 to 4pm Sunday 8 August 2021, people in South-East Queensland will be required to stay at home except for essential reasons. Please visit our main Coronavirus: Fast Facts page for more information.

For other parts of Queensland: Effective from 28 June 2021, Queensland’s Chief Health Officer has maintained the rules surrounding open house inspections pursuant to Restrictions on Businesses, Activities and Undertakings Direction (No. 21), which can be viewed here. In an indoor space, there is to be no more than 1 person per 2 square metres for areas open to or used by guests or patrons; OR 100 per cent of seated venue capacity provided all guests or patrons are in ticketed and allocated seating.  Venues or events with an indoor space and outdoor space must comply with the occupant density requirements for the indoor space, but do not need to limit occupant density in the outdoor space.

All social distancing and hygiene requirements remain in effect. Agents must keep up-to-date with the current Queensland Government’s Restrictions on Businesses, Activities and Undertakings Direction as these requirements are subject to change at any time.

IMPORTANT NOTICE: The ‘Check In QLD’ app is now mandatory for the real estate industry. Additionally, the previous COVID-Safe Industry Plan for Queensland Real Estate has been revoked. and is instead replaced by the COVID-Safe Industry Checklist. From 1am 9 July, agencies will have to have the app and QR code, as well as a signed copy of the check list on display at their places of business, auctions and open home inspections. For more information, please read our latest article here.

For more information on the current status of COVID-19 restrictions in Queensland, please visit the Queensland Health website.

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What precautions should I implement when conducting rental/routine inspections?
Should your client make their home or property available to private inspections, the REIQ recommends the following:

  • Contact the current tenant(s) to ensure no one in the home is currently ill or in self-isolation. (If they have answered yes to any of these questions, it is recommended that the inspection be postponed at least 14 days (in accordance with Queensland Health recommendations);
  • Avoid touching your eyes, nose and mouth at all times when conducting inspections;
  • Adhere to occupation density limits.
  • Provide signage stating that entry will not be permitted to people displaying symptoms;
  • Consider wearing disposable medical-grade gloves before touching any objects and fixtures within the home, especially high-touch surfaces such as door handles, tap handles and window fittings;
  • Provide and/or advise the use of disinfectants to attendees prior to and at the end of a rental inspection;
  • Politely decline to shake hands or have any other physical contact; and
  • Reassure both current and prospective tenants that you are simply following best practice precautionary measures which are not in response to any confirmed coronavirus cases within the agency or immediate area.

Contact information must be kept about all guests and staff for contact tracing purposes for 56 days. This information includes name, address and mobile phone number. The REIQ has developed an Information Collection Notice and Information Collection Form to assist in this process. IMPORTANT NOTICE: From 1am 9 July, the ‘Check In QLD’ app will be mandatory for the real estate industry. Additionally, the previous COVID-Safe Industry Plan for Queensland Real Estate will be revoked. and is instead replaced by the COVID-Safe Industry Checklist. From 1am 9 July, agencies will have to have a signed copy of the check list on display at their places of business, auctions and open home inspections. For more information, please watch the latest video from REIQ CEO Antonia Mercorella.

Q: Should I invite clients or tenants into my office?
A: The REIQ recommends sales agents adopt precautionary hygiene protocols in their offices and ask prospective buyers and/or sellers who may be feeling unwell to reschedule after 14 days (in accordance with Queensland Health directives). Recommended hygiene protocols include:

  • Display appropriate signage at the reception desk with the specific requirements clearly outlined for all prospective visitors to adhere whilst in your office;
  • Provide alcohol-based hand sanitiser and request all on-site visitors use it upon
    entering the office;
  • Request all visitors refrain from touching anything where practical;
  • Maintain social distancing where practical
  • Politely refrain from any physical contact with visitors; and
  • Do not permit entry to any visitor who is coughing, sneezing or showing any signs or symptoms of illness.

For any upcoming in-office scheduled appointments with prospective buyers and/or sellers, contact them to ensure no one in their home is currently ill or is in self-isolation prior to the meeting.

Q: How can I get a contract signed?
The signing of documents can take place in person provided the hygiene protocols outlined above are followed for prospective buyers and sellers attending your office. An alternative is using electronic signatures which are recognised by law in Australia (Electronic Transactions Act 1999 Cth). There are many online platforms available to choose from.

TECHNOLOGY:

Q: What tech can I use to keep me selling?
A: Tech executions of forms and contracts: Uploading forms and contracts, filling them in manually, scanning, emailing them through the office email and then waiting for them to be returned via email and the data entered into your CRM and filed properly is a laborious, slow and old-school process at the best of times. With your team working from various locations across town, your paper trail will end in tears. RealWorks integrates with all of the major CRMs and stores your documents digitally. Most forms in RealWorks can be executed using DocuSign. This will allow you to create forms and contracts centrally and share links, keeping paperwork centrally regardless of who in your team needs to access it.

Tech for alternatives to Open Homes: If your sellers are okay with you visiting the property, you can do a quick virtual walk-through with HomeLive or create a virtual tour with Virtual Tours Creator so you can see where people stop and click. But if your sellers barricade the doors, there’s still an option. Check out RealAR. Provide them with a floor plan and your portal listing photos and they will build an augmented walkthrough that will help buyers feel like they’re really there.

Experience counts! Get your full real estate licence with RPL.

 

 

HERE’S WHAT OTHERS HAVE TO SAY

Very impressed with the trainers that I have had for the past 3 days. Each individual trainer was very helpful and made sure that everyone in the class understood everything before we progressed through the modules.
Shannon Goldsworthy
Shannon Goldsworthy
04:34 23 Oct 19
I found the REIQ Real Estate Licence Online Training Course was very good, easy to access, with brilliant course materials to read and assignments that really checked on your understanding of the details of every aspect of real estate practise. I enjoyed the course even though it took a few months due to working full time and found the support of the trainers and assessors very helpful and encouraging. Thanks REIQ Training team for helping me through!
Lindy Lear
Lindy Lear
10:47 18 Oct 20
I cannot recommend REIQ enough. The training, environment & staff were beyond my expectations. A special mention for Rachael who is a trainer at REIQ. Rachael knows her stuff. Her knowledge of the industry and style of delivery helped me get across the line and score my dream job.
Paul Conway
Paul Conway
05:11 15 Jan 20
Had Melissa Sullivan conducting the sales registration course for the past two days I have to say I think this woman is inspiring she kept the class focused and engaged throughout the two days. I dont normally complete surveys but felt that I wanted to share that this lady has inspired me to give sales ago and I never thought i would say that as i have been a PM and honestly never thought I could see myself as a sales agent... Thanks Mel for such a great two days
Karen Riddell
Karen Riddell
07:04 03 Aug 17
Jodie was an amazing help throughout the training. We had a few technical issues and I knew that I could call and get it sorted alongside her. She was always supportive and no task was ever a bother for her. Thanks again Jodie !!
Kirsty Bohn
Kirsty Bohn
04:40 30 Jun 21
Adam Milton
Adam Milton
01:52 22 Nov 17
I contacted REIQ, as I wanted to upgrade my real estate licence to a full licence. I have now completed the necessary upgrade and I just wanted to thank all the staff and trainers who were my guides during this time. Particular mention to Rachael Wilschefski who did everything she could to help me and was a joy to talk to, Trudi Fleet was a fantastic support to me and a big thank you to the assessing team. If anyone is considering using REIQ to get their licence or upgrade, I highly recommend using REIQ. Once again, thank you. Helen Knight
Helen Knight
Helen Knight
00:31 05 Mar 21
Good course. Materials and tools given to finish the course easily. Was no problem to finish. Support is there if needed it.
Jade Dodds
Jade Dodds
09:11 09 Oct 20
Gerry MacKenzie
Gerry MacKenzie
06:53 12 Oct 20
I wasnt sure that I would get through the Agents and Licence course with everything I had on, made an attempt a year ago with another provider that went totally pear shaped but the REIQ course is structured in a way that made sense. While all of their trainers are experts in their field, they offer onsite student support on Tuesdays with Rachel providing the right advice and reassurance to get you there, even if you havent studied for a while. If you've ever wanted a career in Real Estate this is where you get started!
Lynette Nitson
Lynette Nitson
01:48 13 Jan 20
Recently I completed the Real Estate Licensing course at REIQ and was blown away by the help and support provided by Ms. Connie McKee who is a trainer at REIQ. Connie is very professional and has years of knowledge and work experience in the Real Estate Industry.I am glad I chose REIQ as my pathway into the Real Estate Industry.
Kaizan Irani
Kaizan Irani
00:23 30 May 19
Great friendly environment
David Priest
David Priest
22:47 19 Nov 19
Welcoming and friendly staff, always available to support their members. The Property Management Support Team is particularly helpful. Well worth the subscription fees just to have access to advice from these experienced practitioners.
Laura Valenti
Laura Valenti
21:29 16 Jun 18
Jason Bond
Jason Bond
10:29 19 Jun 18
Katie Cotton
Katie Cotton
10:04 31 Oct 17
Liam Hanlon
Liam Hanlon
12:06 05 Sep 17
Great training course was very informative. I feel I gained lots of knowledge and there is a lot of support from the REIQ team online, via phone and in person and am looking forward to starting my career in the real estate industry!
Laura Stills
Laura Stills
08:14 22 Oct 20
Proud to be a member of such a prestigious organisation. Thank You for the support 🏡
Jamie Smith
Jamie Smith
07:28 07 Mar 18
Just done two days interactive training with Melissa Sullivan. Sensational! Such a great presenter and electric delivery of material. Quick paced and hands-on!Very glad to have been in this class!!! Awesome
Miles Griffiths
Miles Griffiths
07:01 26 Jun 18
Recently completed my Licence course and thoroughly enjoyed the in-class tutorials taught by highly professional trainers with many years of industry experiences. The student support that is available every Tuesday is an extremely helpful resource, again with very experienced trainers to ensure you get the right advice the first time. REIQ has really structured the entire full Licence course end to end thoughtfully, especially when you’re new to this industry. Highly recommended!
Julian Phua
Julian Phua
07:01 02 Oct 19
Helpful staff. Useful networking events and training videos.
Eagle Real Estate
Eagle Real Estate
02:27 25 Jul 18
I would like to share with you our experience that we have recently had through the REIQ Professional Development Team.We have had an awesome start to 2020 thanks to the great service provided by the REIQ Professional Development Team. Congratulations to Liz who started and finished her Certificate of Registration Course with the REIQ in December 2019. She loved the training, particularly the fact the trainers are experienced and still walk the talk and are active in real estate. Fast turnaround for marking of the assessments with help on hand by way of tutoring if needed meant she could get the Application to Office of Fair Trading for her registration happening quickly. We are thrilled, from start to finish with the course and application to Fair Trading she had her Certificate of Registration within 5 weeks. Really impressed with the training, help and support team REIQ gave Liz and the quick processing time by the Office of Fair Trading.We also regularly use the Property Management Support Service and General Agency Advice Service and believe it offers great value for our membership. The PMSS team provide practical advice by practising property management professionals who can relate to the everyday challenges property managers face.Keep up the good work Team REIQ,
RE/MAX Ignite
RE/MAX Ignite
05:56 21 Jan 20
Haydn Denovan
Haydn Denovan
02:51 20 Mar 18
In February I decided to take steps to buy management rights to a unit complex. As I have not studied for some time I chose REIQ to do my RLA course. Initially I didn’t engage the help through student support but it came to a point I needed some assistance. Selina Randall and Connie McKee were wonderful help. I personally feel they went over and beyond to help me complete the course and enable me to follow through with final settlement of the new business in just a few weeks Thank you so very much ladies. You were both amazing
Irmy Thomas
Irmy Thomas
06:35 18 Jun 21
Great staff that are always helpful.
Kensington Ràpoza
Kensington Ràpoza
11:20 28 Dec 19
Jacqui McKeering
Jacqui McKeering
02:01 08 Mar 18
Michelle Wright
Michelle Wright
04:07 26 Feb 18
Blake Richard
Blake Richard
01:34 05 Mar 18
Tina Nenadic
Tina Nenadic
12:57 02 Mar 18

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