Thursday 14 March
Sales focus


Friday 15 March
Property Management focus

DAY 2 - FOR a winning 'to-do' list

08:45am - Steve Sammartino

A robot can never replace human interaction and the role of a real estate agent. Find out why! 
One of the world's most engaging and thought provoking keynote speakers on the Future. 
He has spoken to over 200,000 people and wowed audiences around the globe, and we cannot wait to hear his predictions for Australian real estate!

09:30am - Rik Rushton

"The gift in the shift" 
How to create an exceptional business in a changing market. 100% of our success comes from our ability to communicate! In this ‘changing market’ there is a need to upgrade our mindset and dialogue to the new market reality of 2019. Before we can broadcast that reality we need to ‘tune in’ to our own thinking of the current market. We are designed to win but programmed to lose. No change is sustainable unless we change our mental programming. This session will help you break through the negativity by breaking with outdated thinking and processes, whilst revealing how you can implement a better communication strategy that articulates the abundant opportunities within the current market.

With more than 25 years of experience as a real estate agent and running his own business, Rik Rushton is an international real estate coach, speaker and trainer who walks the talk. 
One of the few Australians who has spoken twice at the largest real estate conference in the world, The NAR convention in the USA, where more than 20,000 agents gather annually to hear from the Industry’s top achievers.  

08:45am - Kamal Sarma, "Win-win" conversations

Become agile in your thinking. Communicate in new ways to transform results and relationships. 
From monk to venture capitalist and keynote speaker Kamal Sarma has transformed leaders and teams globally. Over the last 20 years he has delivered significant results for people and companies with his customised framework and teachings. As the world accelerates we need to amplify the right mindset and skills. Kamal Sarma specialises in helping teams solve current challenges then shift them into a new level of performance.
Learn how he can help transform your real estate business! 

09:30am - Jordana Borensztajn, social media strategist - "Unreal estate"

Capture attention and distinguish your brand online! 
Jordana is a social media strategist, presentation skills coach, author and humourist who inspires, educates and entertains audiences with action-packed and high-energy presentations and workshops. She'll show you how to develop your own creative social media marketing strategies. 

01:35pm - Nerida Conisbee, REA Group - "2019 State of Play" 

South East Queensland is up against it. Investors have backed off, access to finance is difficult and uncertainty around negative gearing is slowing the market. Nevertheless, Brisbane prices remain flat and much of the rest of the region is seeing price increases. What is driving the market? And what is 2019 looking like? IN this sessin, Nerida will take a look at where we are expecting to see the best conditions in 2019 and what will be driving this. 

01:35pm - Megan Jaffe

She runs the number  1 Ray White office in the world. Learn her secrets! Over the last decade, Megan has built a dynamic and highly focused real estate business in the Eastern Suburbs of Auckland, one of the largest markets in the country. 
"A good business contains great people, but a great business is created one step at a time by extraordinary people"
Megan is an outstanding leader with a passion for strategic partnerships across the 52 + salespeople and administrators who are a part of the culture at Megan Jaffe Real Estate Ltd. She is a true entrepreneur, with a background in healthcare, commerce and property. After over 10 years of inspiration, innovation and dedication to her people and the community, Megan's business today is at the forefront of the trans-Tasman real estate sector. 

02:15pm - International Thought Leaders Panel 

We've assembled some of the greatest real estate minds and thought leaders to share their insights. In this fast-paced digital age, real estate is changing more than ever. Learn from these leading brands how to adapt and evolve for a new generation of consumers. Featuring Charles Tarbey, Century 21; Megan Jaffe, Ray White; Anthony Toop, Toop & Toop; and Brendan Whipps, Harcourts.  

03:30pm - Steve Carroll, REA Group - Dominate Digital

Which global industries are making the most of the opportunities offered by technology and the latest digital tools to win new business? Combining recent study tours overseas and research from a world-leading insights company compiled exclusively for REA, Steve Carroll will share universally-accredited ideas and strategies that work for Australian real estate. 

02:10pm - Martin Grunstein, Outstanding customer service

A customer service expert, Martin is renowned for being entertaining as well as delivering insights and strategies that can be implemented the next day. One of the most requested speakers for REIQ Summit, we're delighted to finally welcome Martin to our stage! 

03:30pm - Jet Xavier - Wellness and wellbeing in the real estate industry. 

How to survive real estate, the way forward. In this session Jet Xavier explains the current state of wellness and wellbeing in the real estate industry and you can become less stressed, overwhelmed, tense, anxious and burnt out so you can create the career you want.

04:00pm - Joel de Carteret

Joel's remarkable life story begins as a five year old found alone in a market in Manila. His journey 31 years later to find his birth parents will both move and inspire you.  

04:15pm - Mark Mathews

A big wave surfer, Mark has deconstructed, fine-tuned, and personalized emotional intelligence and resilience techniques to successfully strengthen your mindset and sustain long term performance. These techniques have helped him win an unprecedented three consecutive Oakley Big Wave Awards and cement him as one of the best big waves surfers in the world.  

Breakout sessions include: 

- 11:00am The Game Changers: Find out what makes these leading sales professionals so successful. Today’s changing word requires a new way of thinking and doing business and these panelists have transformed the way real estate sales are transacted.  Each with their own unique style and personality. Learn from the best how to be different and stand out from the crowd. Nyree Ewings - LJ Hooker Cleveland (2018 REIQ Residential Salesperson of the Year); Cathy Richards - Place Bulimba; and Michelle McLeod - Ray White Indooroopilly. 

- 11:00am Sarah Bell, AIRE - The artificial intelligence advantage. Technology has the ability to transform or torture real estate agents. There is a lot of speculation about the impact of new technology and artificial intelligence (Ai) and automation, but these new types of computing offer hope to agents who want to focus on the human aspects of their role. The challenge is knowing how they work, then understanding when and how to apply Ai to support agents rather replace them and to gain an unbridgeable advantage in both customer service and scale. Sarah Bell from Aire ( will give you a tour of what is possible for agents in a simple, informative and accessible masterclass on incorporating artificial intelligence into your team.

- 11:00am Greg Dickason - CoreLogic: Connected customers in control. Are you ready for the Open Banking World where customers own and control their own data? Are you prepared for the change in the way customers will utilise services and use agents? In this ever evolving landscape, connected and in control customers will still need care and the human touch. If you want them to trust you, you need to start preparing now! 

- 11:50am Chris Hanley OAM - Why being good is better: Chris Hanley OAM has built an enviable award-winning business that is now rated number 1 in the First National group.  At the core of this success is a commitment to recruiting and growing ‘good people’. Other essential ingredients include honesty, transparency and a results-driven strategy. Chris’ inspirational leadership style has seen him become an internationally sought after speaker and mentor to some of Australia’s best agents. This is a unique opportunity to learn from one of the very best in the real estate profession.   

- 11:50am Carter Newell & REIQ Legal Team - Legal essentials. Managing compliance requirements and legal risk is essential in today’s real estate world.  This legal refresher will cover a range of topics relating to residential sales.  Topics covered will include Form 6 tips and traps, electronic signatures  and other do’s and don’ts to protect your commission and keep you out of trouble!  

- 1150am Craig Cherry - Customer loyalty, How do you get it and how do you keep it? Can you factually demonstrate what your customers are saying about you using statistically valid proven methodology? If you can't then you are missing an essential ingredient to your revenue growth. The single best way to improve revenue is having your current and previous customers come back and recommend others to you. The conversations they are having about you are either growing or limiting your revenue. 

Breakout sessions include: 

- 11:00am QCAT essentials: Back by popular demand!  In this session, Connie McKee will answer some of the most frequently asked questions relating to QCAT and property management generally.  This not-to-be-missed update will cover topics such as domestic violence related terminations, tenancy agreement breaches and consequential lessor compensation claims, section 299 repeated breaches, counter applications, ,electronic signatures, water usage and solar power charges plus more! 

- 11:00am Lee Woodward - Prospecting that connects & delivers tomorrow’s income: The number one issue holding real estate agents back is a failure to strategically and actively find future business. The world has changed. Traditional prospecting models that relied on talking to strangers are no longer working. Agents still stuck in their old ways are spending a fortune chasing strangers and seeing little reward for their efforts. Prospecting for future business relies on a careful balance between modern methods to suit today’s digital world and authentic personal interaction. Lee’s fresh modern take on prospecting will show you how easy it is to get this vital part of your business humming so you never have to stress about tomorrow’s income again.

- 11:00am Craig Cherry - Customer Loyalty, How do you get it and how do you keep it?: Can you factually demonstrate what your customers are saying about you using statistically valid proven methodology? If you can't then you are missing an essential ingredient to your revenue growth. The single best way to improve revenue is having your current and previous customers come back and recommend others to you. The conversations they are having about you are either growing or limiting your revenue. 

- 11:50am Kylie Davis - The cost of not innovating in property management: Why do we need to worry about technology in property management? Shouldn't we just focus on hitting our targets and revenue per client? Kylie Davis looks at the data that shows how much ignoring innovation is costing property management and how technology can dramatically improve customer experiences - and business growth.

- 11:50am Connie McKee & Sean Roberts - Disputes, breaches and getting the Form 18a right: Minimise disputes in tenancy situations by understanding and setting up the  Form 18a General Tenancy Agreement correctly.  Learn the difference between standard terms and lawful special terms and the critical elements associated with water usage, solar power, rent payment methods and how notices are issued  In this practical session Sean Roberts, REIQ Legal Counsel and Connie McKee, REIQ Trainer and member of the PMSS support service team will discuss what's law, what's lawful and what's best practice in handling breaches of the agreement, disputes and the key areas they have seen property managers get the Form 18a wrong and how to avoid these mistakes. 

- 11:50am Dean Yeo, Real Estate Dynamics - How to thrive in 2019: Get the tools you need to THRIVE in this changing market and help maximise the reward for time spent in your business. Learn how to improve your profit, uncover additional income and make simple changes to be more efficient. Plus, develop strategies to improve the value of yours and maximize your sale.