Help Yourself to Help Others

Property Management,  Property Managers

It would be an understatement to say that 2020 has been a year of adversity and change – two things that most humans struggle to accept at the best of times.

We currently find ourselves faced with the biggest changes this generation is likely to see. For some, the requirement to isolate away from family and friends will have less of a personal impact than their extroverted counterparts will endure. However, it’s safe to say that all of us have struggled with the uncertainty surrounding our health, finances, employment status and social interactivity.

As property managers, it’s not a tongue-in-cheek statement to say we sometimes play the role of confidants, accountants, cleaners, counsellors and many more. We all knew that was part of the role when we signed up, and it’s something many of us enjoy doing. However, it’s important to know when it’s time to hand some of those more critical roles – like counselling – to a trained professional.

It comes as no surprise that the trauma of a global pandemic can incite reactions that can range from mild anxiety to more serious mental health outcomes. I want to share something that happened to me recently as a property manager – and something I wasn’t entirely prepared for it. While I’ve dealt with similar scenarios in the past (perhaps even worse cases), I was able to comprehend and work through the situation thanks to some mindful practices I’ve adopted over the past couple of years.

I was notified of a disturbance at a property I manage. I’ve been in the industry for the best part of 20 years, so this isn’t my first rodeo – I’ve dealt with it many in my time – but the context of this noise complaint was vastly different. Upon contacting the tenants in question, I wasn’t confronted with rebuttal or defiance, but instead with bravery and some absolute heartbreaking truths. The tenant, a young woman in her mid-20s has lost her job and is grappling with the pain of social isolation and having no financial security. Sadly, these emotions led to her constantly screaming when alone, as well as self-harming. She told me that she couldn’t explain why, but these behaviours were the only thing that made her feel calm or relieved. The good news is that police attended the property and arranged an ambulance and she was organising a mental health plan – a step in the right direction. Was my tenant brave to talk to me about this? You bet she was.

That said, was I in the right mindset to deal with this information? Admittedly, I wasn’t. While I have the ability to be empathetic, I took this call a lot harder than anything in the past. Why? Because this could have been me, a family member or a friend. The reality is that as we all adjust to our new normal during COVID-19, any one of us could find ourselves in despair – and any property manager could be on the receiving end of some upsetting phone calls.

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After this incident, I took to Google to research not only what I can do as a property manager to ensure I don’t make matters worse, but how I can shield myself from such traumatic events without losing my sensitivity. While my questions weren’t answered easily, I did discover some useful resources available for those who are suffering with mental illness. This link is just one of many that I found that will take you to the fact sheets on the different types of symptoms and mental illnesses a person may be enduring.

Resources such as these can be helpful to you if you’re affronted with a call like mine – it equips you with a place to direct the caller. This information is also a good read for us property managers too, who are undoubtedly feeling the strains and stresses of COVID-19.

Here are my five take away tips to help you get through this current crisis:

1. Reach out and keep connected: Just because we’re physically isolated, it doesn’t mean we can’t connect, embrace technology, have digital catch ups, phone a friend or write letters. If you’re struggling with work-related issues, reach out to your colleagues or if you’re an REIQ member, call the Property Management Support Service on 1300 MYREIQ.

2. Do things you enjoy: Try something new, learn a language or do something that used to bring you happiness that you normally wouldn’t have time for.

3. Get moving: Exercise produces those feel-good endorphins!

4. Eat well: Healthy food isn’t just good for our insides; it can also be a bit of fun for experimenting with new recipes.

5. Get some Vitamin D: Discover your backyard and soak up some sunshine (in a skin safe manner, of course). Vitamin D not only fights disease, but reduces feelings of depression too.

6. Ask for help. If you or anyone you know needs help, reach out to one of the following services:

Keeping yourself mentally strong during this time will not only be immensely helpful for yourself, but critical when faced with the challenges of your tenants and clients during COVID-19.

REIQ Members seeking further advice on this topic or any other area of property management can call the PMSS Team on 1300MYREIQ (1300 697 347) or email pmsupport@reiq.com.au.  Not a member? Join us today!

 

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Here’s what others have to say

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4.3
Based on 14 reviews
I would like to share with you our experience that we have recently had through the REIQ Professional Development Team.We have had an awesome start to 2020 thanks to the great service provided by the REIQ Professional Development Team. Congratulations to Liz who started and finished her Certificate of Registration Course with the REIQ in December 2019. She loved the training, particularly the fact the trainers are experienced and still walk the talk and are active in real estate. Fast turnaround for marking of the assessments with help on hand by way of tutoring if needed meant she could get the Application to Office of Fair Trading for her registration happening quickly. We are thrilled, from start to finish with the course and application to Fair Trading she had her Certificate of Registration within 5 weeks. Really impressed with the training, help and support team REIQ gave Liz and the quick processing time by the Office of Fair Trading. We also regularly use the Property Management Support Service and General Agency Advice Service and believe it offers great value for our membership. The PMSS team provide practical advice by practising property management professionals who can relate to the everyday challenges property managers face. Keep up the good work Team REIQ,
RE/MAX Ignite
RE/MAX Ignite
05:56 21 Jan 20
I cannot recommend REIQ enough. The training, environment & staff were beyond my expectations. A special mention for Rachael who is a trainer at REIQ. Rachael knows her stuff. Her knowledge of the industry and style of delivery helped me get across the line and score my dream job.
Paul Conway
Paul Conway
05:11 15 Jan 20
I wasnt sure that I would get through the Agents and Licence course with everything I had on, made an attempt a year ago with another provider that went totally pear shaped but the REIQ course is structured in a way that made sense. While all of their trainers are experts in their field, they offer onsite student support on Tuesdays with Rachel providing the right advice and reassurance to get you there, even if you havent studied for a while. If you've ever wanted a career in Real Estate this is where you get started!
Lynette Nitson
Lynette Nitson
01:48 13 Jan 20
Great staff that are always helpful.
Kensington Ràpoza
Kensington Ràpoza
11:20 28 Dec 19
Great friendly environment
David Priest
David Priest
22:47 19 Nov 19
Very impressed with the trainers that I have had for the past 3 days. Each individual trainer was very helpful and made sure that everyone in the class understood everything before we progressed through the modules.
Shannon Goldsworthy
Shannon Goldsworthy
04:34 23 Oct 19
Recently completed my Licence course and thoroughly enjoyed the in-class tutorials taught by highly professional trainers with many years of industry experiences. The student support that is available every Tuesday is an extremely helpful resource, again with very experienced trainers to ensure you get the right advice the first time. REIQ has really structured the entire full Licence course end to end thoughtfully, especially when you’re new to this industry. Highly recommended!
Julian Phua
Julian Phua
07:01 02 Oct 19
Recently I completed the Real Estate Licensing course at REIQ and was blown away by the help and support provided by Ms. Connie McKee who is a trainer at REIQ. Connie is very professional and has years of knowledge and work experience in the Real Estate Industry. I am glad I chose REIQ as my pathway into the Real Estate Industry.
Kaizan Irani
Kaizan Irani
00:23 30 May 19
Helpful staff. Useful networking events and training videos.
Eagle Real Estate
Eagle Real Estate
02:27 25 Jul 18
Welcoming and friendly staff, always available to support their members. The Property Management Support Team is particularly helpful. Well worth the subscription fees just to have access to advice from these experienced practitioners.
Laura Valenti
Laura Valenti
21:29 16 Jun 18
Liam Hanlon
Liam Hanlon
12:06 05 Sep 17

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