Thriving in Queensland’s new Seller Disclosure Regime: How top agents are setting the standard

Since 1 August 2025, Queensland’s real estate market has been operating under an entirely new Seller Disclosure Regime. The reforms are designed to create a standardised, transparent process for disclosure, with the Form 2 at its centre.  

This isn’t just a paperwork update, it’s a shift in professional standards, client expectations, and legal risk. While every agent must follow, how you comply is now a major differentiator in the market.

The reality check: we’re already in it

The new rules are here, and the industry is adapting in real time. Some agents have embraced the changes, building compliant, client-friendly processes that run smoothly and transparently. Others are taking shortcuts, risking errors, client dissatisfaction, and reputational harm. With every Form 2 required to be delivered accurately, securely, and on time, mistakes can be costly.

Form 2: the centrepiece of compliance

The Form 2 consolidates required property information into a single, consistent disclosure document, that must be provided to buyers before they sign the contract. It includes: 

• Title, easements, and encumbrances  

• Zoning and land use  

• Local authority notices  

• Body corporate information (where applicable)  

• Pool safety
   

How you prepare, share, and confirm delivery of the Form 2 matters just as much as the content itself.

Collaboration: the professional advantage

Top agents are moving away from fragmented systems, scattered emails, unsecured file shares, and manual delivery tracking, towards secure, centralised collaboration. Solutions like Securexchange and the Real Estate Institute of Queensland’s (REIQ) Seller Disclosure Tool bring the seller, agent, lawyer, and buyer together into one secure digital workspace:

• Simplified workflow through consolidating documentation, automating key tasks, and instantly pulling property data
• A more transparent and professional experience, with real-time access to updates
• Timestamped audit trails prove compliance, if it’s challenged

This workflow not only meets legal requirements but projects professionalism at every step.

Avoiding the offshore completion trap

 Some agents are outsourcing Form 2 preparation to third-party companies often offshore. While this can appear efficient, it comes with hidden risks:

• Client data leaves Australia, potentially outside the protection of Australian privacy laws  

• Your clients may receive unexpected communications from offshore staff, sometimes in the middle of the night  

• As an agent, you lose direct control over a compliance-critical process.  

Keeping preparation and delivery in Australia, under your control, in a secure, trackable environment avoids these pitfalls.

Fair pricing builds trust

With the disclosure process now standardised, pricing should be transparent. Inflated or inconsistent pricing doesn’t just invite client frustration; it invites bad press for the entire industry. 
 
The standard to aim for is simple: 

• Charge for the searches and documents your client actually needs 

• Be transparent about costs 

• Build trust that drives repeat business and referrals

Common pitfalls for agents

Even well-intentioned agents can stumble in the new regime.

The common and costly mistakes include: 

• Using unsecured delivery channels: Emailing documents without encryption or audit trails exposes agents to fraud and disputes. Without secure digital exchange, there’s no guaranteed proof of delivery or protection against interception. 

• No proof of delivery: If you can’t show exactly when and how buyers received the Form 2 and supporting documents, you risk non-compliance. 

• Loss of control due to outsourcing: By relying on offshore Form 2 companies, client data leaves Australia and you lose oversight over what is sent, when, and how. 

• Missing attachments: Forgetting to attach mandatory documents like pool safety certificates, or body corporate disclosures can invalidate the Form 2. Without centralised, version-controlled document management, errors are easy to miss. 

• Inconsistent pricing: Overcharging or non-transparent costs for the same statutory requirements damages client trust and industry reputation. Clients should be charged fairly for required searches. 

Questions to ask before completing seller disclosure

Before you consider your clients' obligations met, ask yourself:  

• Security and proof: How can I ensure that the completed Form 2 is delivered safely and securely to the buyer, and I can provide a full audit trail?

• Collaboration and consistency: Do I have complete instructions from my client to ensure that the correct information is being inserted into the Form 2 and is being provided to the buyer as required.

• Compliance and control: Are all mandatory attachments uploaded and accurate? 

• Data privacy and client care: Has client data stayed in Australia and been protected, rather than sending offshore or allowing third parties to communicate with my client? 

• Transparency and fair pricing: Is my client only paying for what they need, with costs clearly justified?

Securexchange and REIQ’s leadership

Since the regime came into effect, Securexchange’s Seller Disclosure Tool has become the go-to solution for Queensland agents: 

• It’s the only platform backed by the REIQ, reinforcing credibility  

• Generating Form 2s with 100% audit trail coverage 

• Maintaining zero data breaches, with 100% of client data kept onshore 

• Only pay for required searches - reducing costs, avoiding confusion, and building client trust 

By offering secure digital exchange, real-time collaboration, and full auditability, the Securexchange and REIQ Seller Disclosure Tool isn’t just helping agents meet obligations, it’s setting the benchmark for disclosure in Queensland. 

In the new disclosure era, compliance is non-negotiable, but excellence is optional – and noticeable. Agents who embrace secure, collaborative, and transparent processes protect their clients, their transactions, and their reputations. 

Stay compliant, protect your clients, and set yourself apart with the industry’s leading Seller Disclosure Tool.  

Get started today.