Thursday 14 March - Sales focus



08:45am - Steve Sammartino, Futurist

A robot can never replace human interaction and the role of a real estate agent. Find out why!

One of the world's most engaging and thought provoking keynote speakers on the Future
He has spoken to over 200,000 people and wowed audiences around the globe, and we cannot wait to hear his predictions for Australian real estate! 

09:30am - Rik Rushton, international real estate speaker and coach

"The gift in the shift"
How to create an exceptional business in a changing market. 100% of our success comes from our ability to communicate! In this ‘changing market’ there is a need to upgrade our mindset and dialogue to the new market reality of 2019. Before we can broadcast that reality we need to ‘tune in’ to our own thinking of the current market. We are designed to win but programmed to lose. No change is sustainable unless we change our mental programming. This session will help you break through the negativity by breaking with outdated thinking and processes, whilst revealing how you can implement a better communication strategy that articulates the abundant opportunities within the current market.

With more than 25 years of experience as a real estate agent and running his own business, Rik Rushton is an international real estate coach, speaker and trainer who walks the talk. 
One of the few Australians who has spoken twice at the largest real estate conference in the world, The NAR convention in the USA, where more than 20,000 agents gather annually to hear from the Industry’s top achievers.  

01:35pm - Megan Jaffe, Ray White

She runs the number  1 Ray White office in the world. Learn her secrets! Over the last decade, Megan has built a dynamic and highly focused real estate business in the Eastern Suburbs of Auckland, one of the largest markets in the country. 
"A good business contains great people, but a great business is created one step at a time by extraordinary people"
Megan is an outstanding leader with a passion for strategic partnerships across the 52 + salespeople and administrators who are a part of the culture at Megan Jaffe Real Estate Ltd. She is a true entrepreneur, with a background in healthcare, commerce and property. After over 10 years of inspiration, innovation and dedication to her people and the community, Megan's business today is at the forefront of the trans-Tasman real estate sector. 



02:15pm - International Thought Leaders panel

We've assembled some of the greatest real estate minds and thought leaders to share their insights. In this fast-paced digital age, real estate is changing more than ever. Learn from these leading brands how to adapt and evolve for a new generation of consumers. Featuring Charles Tarbey, Century 21; Megan Jaffe, Ray White; Anthony Toop, Toop & Toop; and Brendan Whipps, Harcourts.  

03:30pm - Steve Carroll, REA Group - Dominate Digital 

Which global industries are making the most of the opportunities offered by technology and the latest digital tools to win new business? Combining recent study tours overseas and research from a world-leading insights company compiled exclusively for REA, Steve Carroll will share universally-accredited ideas and strategies that work for Australian real estate. 

04:15pm - Mark Mathews, Life Beyond Fear

A big wave surfer, Mark has deconstructed, fine-tuned, and personalized emotional intelligence and resilience techniques to successfully strengthen your mindset and sustain long term performance.
These techniques have helped him win an unprecedented three consecutive Oakley Big Wave Awards and cement him as one of the best big waves surfers in the world. 

Breakout sessions include: 

11:00am - The Game Changers: Find out what makes these leading sales professionals so successful

Today’s changing word requires a new way of thinking and doing business and these panelists have transformed the way real estate sales are transacted.  Each with their own unique style and personality. Learn from the best how to be different and stand out from the crowd. Nyree Ewings - LJ Hooker Cleveland (2018 REIQ Residential Salesperson of the Year); Cathy Richards - Place Bulimba; and Michelle McLeod - Ray White Indooroopilly. 

11:00am - Sarah Bell, AIRE: The artificial intelligence advantage 

Technology has the ability to transform or torture real estate agents. There is a lot of speculation about the impact of new technology and artificial intelligence (Ai) and automation, but these new types of computing offer hope to agents who want to focus on the human aspects of their role. The challenge is knowing how they work, then understanding when and how to apply Ai to support agents rather replace them and to gain an unbridgeable advantage in both customer service and scale. Sarah Bell from Aire ( will give you a tour of what is possible for agents in a simple, informative and accessible masterclass on incorporating artificial intelligence into your team.


11:00am - Greg Dickason, Corelogic: Connected customers in control

Are you ready for the Open Banking World where customers own and control their own data? Are you prepared for the change in the way customers will use services and use agents? In this ever evolving landscape, connected and in control customers will still need care and the human touch. If you want them to trust you, you need to start preparing now! 

11:50am - Chris Hanley OAM, Why being good is better

Chris Hanley OAM has built an enviable award-winning business that is now rated number 1 in the First National group.  At the core of this success is a commitment to recruiting and growing ‘good people’. Other essential ingredients include honesty, transparency and a results-driven strategy. Chris’ inspirational leadership style has seen him become an internationally sought after speaker and mentor to some of Australia’s best agents. This is a unique opportunity to learn from one of the very best in the real estate profession.

11:50am - REIQ Legal Team - Legal essentials

Managing compliance requirements and legal risk is essential in today’s real estate world.  This legal refresher will cover a range of topics relating to residential sales.  Topics covered will include Form 6 tips and traps, electronic signatures  and other do’s and don’ts to protect your commission and keep you out of trouble!  

11:50am - Craig Cherry, The Loyalty Zone: Customer loyalty, How do you get it and how do you keep it? 

Can you factually demonstrate what your customers are saying about you using statistically valid proven methodology? If you can't then you are missing an essential ingredient to your revenue growth. The single best way to improve revenue is having your current and previous customers come back and recommend others to you. The conversations they are having about you are either growing or limiting your revenue.