payment plan agreement – paypa plane

This is your Payment Plan Agreement with REIQ Ltd. ABN 49 009 661 287 (‘Agreement’). It explains what your obligations are when undertaking a Payment Plan arrangement with us.

Please keep this Agreement for future reference. It forms part of the terms and conditions of your payment plan and should be read in conjunction with your direct debit agreement (if applicable).

By agreeing to this Payment Plan option or by providing us with a valid instruction, you have authorised us to provide your information to Paypa Plane (Provider) and agree to be bound by the relevant Terms and Conditions imposed by us and the Provider.

The following table provides the maximum allowed payment plan duration for each course:

Payment plan

Course Durations
Full Licence to Cert IV CPP40307 Full Certificate IV in Property Services (Real Estate) 3 months
Auctioneers to Full Licence 3 months
Licence upgrade 3 months
Auctioneers 3 months
Registration 3 months
Chattel Auctioneer 3 months
RLA 3 months
Business Letting 3 months
RLA to Full Licence 3 months
RLA to Registration 3 months
Registration and RLA to Full Licence 3 months
Registration to RLA 3 months
Upgrade from Registration and Auctioneer to full licence 3 months
Full Licence 6 months
CPP40307 Full Certificate IV in Property Services (Real Estate) 6 months

Notwithstanding this payment plan arrangement, you acknowledge that your Statement of Attainment or Certificate, will not be issued to you until full payment is made.

Terms and Conditions:

1. Payment Requirements

1.1. You agree to be bound by the terms detailed on this Agreement;

1.2. REIQ reserves the right to suspend access to the eLearning portal and any associated supplementary training such as webinars, student support services in the event that a student fails to pay any part of the Course Fees as and when it falls due for payment;

1.3. This Agreement is read in conjunction with the REIQ Refund Policy.

2. Your Responsibilities:

2.1. It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Agreement with the Provider.

2.2. Sufficient funds must be available in your nominated account to meet the instalment payments;

2.3. If there are insufficient clear funds in your account to meet a debit payment:

2.3.1. you may be charged a fee and/or interest by your financial institution;

2.3.2. you may also incur fees or charges imposed or incurred by us; and

2.3.3. you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time in accordance with your direct debit agreement and Payment Plan Schedule.

2.4. You should check your account statement to verify that the amounts debited from your account are correct.

3. Disputes

3.1. If you have a dispute regarding your payment arrangement or want to alter or cancel this agreement, or if you want to dispute, stop or defer a specific payment, please contact the Provider.

3.2. Please ensure that this is at least two business days prior to the due date of your payment. If you don’t contact us, the payment will be made from your account.

3.3 You may raise a dispute in relation to the payment once it is paid – however, you may not have access to those funds until the dispute is resolved.

4. Accounts

4.1. You should check:

4.1.1. with your financial institution whether direct debiting is available from your account as direct debiting is not available through BECS on all accounts offered by financial institutions.

4.1.2. your account details which you have provided to us are correct by checking them against a recent account statement; and

4.1.3. with your financial institution before agreeing to the Direct Debit Agreement.

5. Termination

5.1. We may cancel this payment arrangement at any time. For example, in the instance of dishonoured or rejected payments, or if we reasonably suspect fraudulent information has been provided in relation to your payment arrangement.

5.2. If we cancel this agreement under clause 5.1, we will send you written notice and you will need to arrange an alternative method of payment.

5.3. If we cancel this payment arrangement for any other reason, we will send written notice 30 days prior to the cancellation.

6. Confidentiality

6.1. We will keep any information provided to us confidential.

6.2. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

6.3. We will only disclose information that we have about you:

6.3.1. to the extent specifically required by law; or

6.3.2. for the purposes of this agreement (including disclosing information in connection with any query, claim or compliance with the relevant Terms and Conditions of your Direct Debit Agreement).

7. Notice

7.1. If you wish to notify us in writing about anything relating to this agreement, you should write to:

The REIQ Ltd.

50 Southgate Ave, Cannon Hill, Qld 4170” or “PO Box 3447, Tingalpa DC, Qld 4173

accounts@reiq.com.au

7.2. We may send notices either electronically to your email address or by ordinary post to the address you have given us.

7.3. If sent by mail, communications are taken to be received on the day they would be received in the ordinary course of post.

8. Definitions

8.1. account” means the account held at your financial institution from which we are authorized to arrange for funds to be debited.

8.2. agreement” means this Payment Plan Agreement between you and us.

8.3. debit payment” means a particular transaction where a debit is made.

8.4. direct debit” agreement means the Direct Debit Agreement between you and the Provider.

8.5. Provider” means Axis IP Pty Ltd Trading As Paypa Plane.

8.6. us” or “we” means REIQ Ltd.

8.7. you” means the customer who has signed or authorised by other means the Payment Plan Agreement.

8.8. your financial institution” means the financial institution nominated by you at which the account is maintained.

Frequently Asked Questions

What is Paypa Plane?

Paypa Plane is the payment provider that the REIQ partnered with under the old training package, allowing you to make recurring (or direct debit) payments in Australia. By choosing the Payment Plan method at the checkout you were able to get started on your course straight away and gradually pay your course fees throughout the duration of your studies. For Terms and Conditions, please visit Paypa Plane

How much will my repayments be?

Repayments will vary depending on the total course cost of your desired training.

Can I pay more?

Yes, you can make additional payments. However your fortnightly amount due will remain the same until the whole course fee has been paid in full.

You can change your payment method and make additional payments at any time in the Paypa Plane customer portal. Refer to our Paypa Plane Instructions.

Can I change my payment method?

Yes, you can change your payment option at any time in the customer portal. Refer to our Paypa Plane Instructions.

 

How often do I need to make repayments?

You will need to make fortnightly repayments. Depending on which course you have chosen to enrol in.

Please Note: Existing students on payment plans under the training package CPP40307 – Certificate IV in Property Services (Real Estate) need to ensure their course fees are paid in full by 1 September 2021 to ensure they receive their Statement of Attainment well before the Office of Fair Trading cut off on 30 September 2020. Please refer to our Training Package Information for more information.

What happens if I am unable to make payment?

If your payment fails as an existing student, you will get a notification of the failure and we will try to make the payment again within 24 hours. If after 24 hours, your payment has still not been processed, your account could go into suspension and you may get charged a late payment fee. If your account has been suspended, then we will suspend your access to the course until payment has been made.

Do I need to pay my payment plan to receive my Statement of Attainment?

Yes, you will need to pay your course in full in order to receive your Statement of Attainment (SOA).

Please Note: Existing students on payment plans  under the training package CPP40307 – Certificate IV in Property Services (Real Estate) need to ensure their course fees are paid in full by 1 September 2021 to ensure they receive their Statement of Attainment well before the Office of Fair Trading cut off on 30 September 2020.

Where can I find more information about Paypa Plane?

For more customer information and Help Center, please visit Paypa Plane.